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Terms + Conditions
Thank you for visiting and welcome to ArteryStore.com! We aim to surpass your service expectations and trade subject to the following conditions. If you visit or shop within this website you accept these conditions.
 
Ordering

There are 6 ways to order with ArteryStore.com:

  1. ONLINE you can order and pay for your goods using a credit card online 24 hours a day, 7 days a week.
  2. PAYPAL can be used in conjunction with your Paypal account.
  3. MANUAL orders can be made online and a member of the ArteryStore.com team will contact you to process payment the next working day.
  4. PHONE orders and payment can be taken over the telephone by calling 1300 668 590.
    Shop hours are Monday to Saturday 9am till 5pm.
  5. FAX/MAIL download our order form  bytes and fax or mail it through to us:
    Fax to 07 31620222
    Send to ArteryStore.com, PO BOX 3700, South Brisbane, Qld 4101
Orders placed and processed before 1 pm will be posted that day.

 

 
Payment
Payment may be made using Paypal, Visa, Mastercard, American Express or JCB. We also accept cheque, money order, and direct deposit. Goods will be sent after payment confirmation has been received. When a forward order needs to be placed the full price will be processed and then the order placed. Rarely unforseen circumstances arise with manufacturers and time arrival estimates are exceeded. Should this occur you will be kept informed of the situation and offered a refund if the new delivery times do not suit your needs.
Direct deposit payments can be made to-

Artery Store
NAB Brisbane City Branch
BSB 084004
ACCOUNT 754143411

 
Deliveries

Australian Deliveries

$12 Flat rate postage

A flat rate postage of $12 applies for overnight courier delivery anywhere in Australia of small to medium sized packages under 5 kg in weight and suitable to be packed into a standard sized satchel. The goods are sent by Australian Air Express and if your order is lodged with us by 1pm it will be sent that day, and arrive to you in the morning of the next working day in most cases.
Please choose a suitable delivery address for delivery between 9am and 5pm the next day. A work address (please include company name), a PO Box, or an address that someone will be at the whole day is best.

'Authority to leave'

At the checkout page of the website you can give 'Authority to leave' the parcel if there will be no-one available to sign for the package. If customers select not to have 'Authority to leave' their order without a signature, and no-one is at the chosen delivery address to sign for the parcel when it arrives, then a redelivery will need to be attempted. Unfortunately, the cost of redelivery by our courier company is $8.20 and this fee will be passed on to the customer should this occur.
Therefore, all orders are sent out with 'Authority to leave' the parcel unless the customer has selected during the checkout process that this is not what they want to happen.
If you authorise 'Authority to leave' at the Checkout, give clear instructions of where to leave your parcel and the courier will do their best to follow these instructions. If the courier deems the authority to leave as an unsafe area to leave the parcel they may leave a card and return the parcel to the AAE depot.
If 'Authority to leave' is authorised and the parcel is left by the courier, we (Artery Store) hold no responsibility if the parcel then goes missing from the shipping address, selection of authority to leave is deemed as a signature of the recipient.


Bulky items

Bulky or heavy packages will be charged at current Australian National Courier rates at checkout at a base rate cost with an additional price per kilo depending on your delivery postcode.
These time estimations apply to goods that are in stock and do not require forward ordering. If you would like a quote for shipping an item please feel free to contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 1300 668590 from within Australia, +61 731611424 international.

International Deliveries

Orders are sent by Australia Post International and are insured. A 2kg and under small to medium sized satchel will generally cost $45 plus $5 insurance to most countries. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for an accurate quote and we will process the order manually for you and dispatch it the same day. International orders are exempt from 10% GST Tax. Once processed please allow roughly 7 business days for delivery. The customer is responsible for any import duties and taxes relevant to the country of destination if any are applied. lease supply an address for delivery between business hours.
All of the above time estimates apply to goods that are in stock and do not require forward ordering.

 
Gift With Purchase
- The Gift With Purchase is only available on a purchase that has not been reduced in a sale.
- The Gift is non refundable.
- The Gift With Purchase is offered with purchases above $100 value, or incraments above this that have been advertised.
- The Gift With Purchase is not available every month. Other offers and sales will also be advertised at any given time within the
store, and it is offered at the discetion  of Artery Store.
 
Security
ArteryStore.com uses SSL Certificates and an external secure payment gateway. We do not have direct access to or store Credit Card Details.
We also offer direct deposit and cheques payment options if you would prefer.

 
Returns
We aim to please our customers and want you to be happy with your purchase. We are happy to provide an exchange for goods that have not been worn or used, with packaging that is not damaged and labels intact, if the item is the wrong size, wrong colour, or it's not quite what you expected. Please contact us within 7 days of purchase and return the item within 30 days of purchase. All items exchanged will incur an extra delivery charge. There are no refunds or returns on sale items.
We take extreme care packaging our orders but in the unlikely event of breakage or damage during the delivery process, or the item is faulty, please call us on 1300 668590 immediately to organise return of goods and exchange at our expense.
The Gift With Purchase is non-refundable.
 
Privacy
We respect your privacy and will not disclose or sell your details. All information will be used solely to process orders or enable us to send you our newsletter packed full of gift with purchase, competitions, advance warning of Sales, special offers, design news, features and blog. If you do not wish to receive further correspondence from Arterystore.com simply click unsubscribe on our newsletter.
 
Copyright + Trademark
The contents of this site are the property of Artery Store and are protected by Australian and International copyright laws. Artery is a registered trademark and may not be used in connection with a service or product that is not ArteryStore.com, in any way cause confusion, or in any way damage our reputation.
Leach Retail Pty Ltd, ACN 125364132 as Trustee, trading as Artery Store.

 


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